WARRANTY & RETURNS

1. Do you offer any warranty?

At a minimum, most of our Suppliers offer a 12-month warranty on products, unless stated otherwise. Some products will be provided with an extended warranty. Warranty covers products that are found to be faulty or damaged, except if stated otherwise on the product listing or sold as an accessory or bonus gift. This is noted on individual product listings.

Please refer to the individual product listing for the warranty period. More information is available here.

2. What happens if my product is damaged or missing a part?

Warranty applies to items that are damaged on arrival or appear not to be functioning on initial usage. If there appears to be a part missing, please check the packaging thoroughly as small components may become loose during shipping.

After a thorough check, if you fail to find the missing part, kindly contact us immediately so that we can offer our assistance.

Damages that occur as a result of misuse of the product by the customer or during delivery will not be covered by warranty. In addition, warranty does not cover normal wear and tear or damage to external product packaging only.

We reserve the right to refuse any claims made after our warranty timeframe and additional charges (postage and handling fee) may apply. Please do not return any faulty item to us without our approval.

As always, please refer to the individual product listing for the warranty period. 

3. What about refunds and replacements?

Once a refund or replacement has been approved, it generally takes up to 2 business days to process. We’ll notify you as soon as the refund or replacement has been processed. 

Note: A refund or replacement will not be provided if products are being misused, mishandled, or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.