Refund policy

Refund & Returns Policy

We accept returns within 30 days of delivery for items that are faulty, damaged, or misdescribed. In these cases, we cover the full cost of return shipping. Returns for change of mind are not accepted. Refunds are processed to the original payment method within 5–10 business days after inspection.

Refund & Returns – Summary

  • Return Window: 30 days from delivery

  • Accepted Returns: Faulty, damaged, or misdescribed items only

  • Change of Mind: Not accepted

  • Return Shipping: We cover costs for faulty/damaged/misdescribed items

  • Refund Timeframe: 5–10 business days after inspection

Detailed Refund & Returns Policy

At Australian Health & Fitness, we want you to be completely satisfied with your purchase. This policy complies with Australian Consumer Law (ACL) and explains when and how returns apply.

1. Consumer Guarantees (Faulty, Damaged, or Misdescribed Goods)

If your item is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund under the ACL.

  • You must contact us within 30 days of delivery with your order details and photos of the issue.

  • We will cover the full cost of return shipping for faulty, damaged, or misdescribed items.

2. Change of Mind Returns

We do not accept returns for change of mind (for example, if you ordered the wrong item or no longer want it). Please choose carefully before completing your order.

3. Return Shipping Costs

  • Faulty, damaged, or misdescribed items: We cover the return shipping cost.

4. Refund Processing

Once we receive and inspect your returned item, your refund will be issued to the original payment method within 5–10 business days.

5. How to Request a Return

To start a return, please contact us at info@australianhealthandfitness.com.au with your order number and supporting details. We will provide return instructions and shipping information.